Frequently Asked Questions

Email and tools
    Web mail
    Setting up Outlook
    Setting up Outlook Express
    Setting up POP3 mail boxes
    Setting up Email Forwarders
    Setting up Multi Recipient Addresses


Getting Support

    Using the Support System:

You can get to the support system in one of two ways, either by visiting http://www.wizzwoo.com and clicking "Support" or by replacing the www portion of your domain name with support: http://support.mydomain.com (Your domain name would replace mydomain.com)
To log into the support system, use the control panel username and password (this is the one you chose when signing up to WizzWoo).
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    Raising Calls:

Once you are in the support system, raising a call couldn’t be easier, simply click on raise call and you will be presented with a couple of options. It makes it easier for the engineer dealing with you if you can choose your website from the list. Please only use critical when warranted as you will be pulling an engineer away from someone else’s problem.
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    Tracking Calls

When you have raised a call, you will be sent an email to confirm that the call has been made live. Within this email there will be a link which will enable you to keep track of the call at all times, also whenever a comment is made by one of our engineers, you will receive the comment via email.
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Billing Enquiries

    Payment options

Although the website can only deal with immediate payments, it is possible to request an invoice and pay by cheque. If you prefer this option, please contact us at accounts@wizzwoo.com  for further information.
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    Payment Failure

Payment is due on the date specified within your terms (usually one month or one year after initial payment) You will then have a grace period of on month at the end of which we will discontinue your web services.
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Control Panel usage

    Logging in

To access the control panel, either visit http://control.wizzwoo.com or replace the www. part of your domain name: http://control.yourdomain.com When asked enter the username and password you chose when signing up. If you have forgotten your password then click the 'forgotten password' button and follow the on-screen instructions.
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    Setting up new domains

To add new domains, it is best to go through the www.wizzwoo.com site and when asked, enter your username and password. You can add domains through the control panel, though this doesn't guarantee that we can buy the name for you as you can add any name, but we will then attempt to purchase it for you.
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    Making payments

When you have payments to make you will see in the left of the screen your current balance in red, either click this or click the billing button from the main menu.
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Email and tools

    Web mail

All domains come with a web mail interface as standard and you can reach this email from anywhere in the world! The web mail interface can either be reached by visiting http://www.wizzwoo.com and clicking 'webmail' or by replacing the www part of your domain name with mail i.e. http://mail.(mydomain.com) To log into your web mail user, the email address you want to check as the username i.e. john@mydomain.com and the password you set up in the control panel for that account (the password for Emails may not be the same as your login password)
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    Setting up Outlook

Add an email account (either by going to tools > accounts or as you first start the program) When asked what account type choose POP3, enter your name and email address, then enter the following information where asked (remember to replace yourdomain.com with your domain name)

Incoming mail server (POP3) : mail.yourdomain.com
Outgoing mail server (SMTP) : maile.yourdomain.com
Username : john@mydomain.com  (username is the email address you want to check)
Password : Password you set in the control panel (or by default the password you chose when you signed up)

Then Click 'More Settings' and click the tab labelled 'Outgoing Server' and tick the box that says 'My outgoing server (SMTP) requires authentication'
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    Setting up Outlook Express

Add an email account (either by going to tools > accounts > add > mail or as you first start the program) fill in the questions you can answer (your name, email etc) When asked what your incoming mail server is, choose POP3:

Incoming mail server (POP3) : mail.(yourdomain.com)
Outgoing mail server (SMTP) : mail.(yourdomain.com)
Account Name : john@mydomain.com     (username is the email address you want to check)
Password : Password you set in the control panel (or by default the password you chose when you signed up)

Click Next, Click Finish and this should bring you back to the tabbed display. Click properties, click here for image, then click servers and a tick box down the bottom saying 'My server requires authentication' click here for image.

    Setting up POP3 mail boxes (new and existing)
 

Log into the control panel, click domains > Email Accounts (POP3). From here you can either:

    Add New :
        1)Enter an email address (just the bit before the @ sign)
        2)Enter a password (over 4 characters in length)
        3)Tick 'Set as Catch All Account' if you want all email that doesn't have a specific address to be forwarded to this address, ie if your address is john@mydomain.com and someone sends an email to john@mydomain.com this will be forwarded to john@mydomain.com
        4) If you like you can have an auto responder enabled, this is useful if you are going on holiday or you would like some sort of feedback to your users who send email i.e. ' thank you for your email, we have received it and will get back to you in the next 24 hours'
        5) Store and forward : this is where the email is kept on the server, but is also forwarded to another mail box (ie your workplace etc.)

    Edit existing :
        1) click on the email address you want to edit.
        2)to change a password, just type the password twice and click save
        3) to delete the account ( IRREVERSIBLE ) click delete
        4) all other options as above
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    Setting up Email Forwarders

An email forwarder is where the email is 'passed through' our system, it never exists on it, these are useful for having a specific email address, but not wanting to check that address.
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    Setting up Multi Recipient Address's (MRA)

MRA's allow you to give out one email address, i.e. staff@mydomain.com which would actually be a collection of email addresses and everyone in the list would receive the same email.
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If you should have any other questions, please raise a call:

Raise Call

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